Shipping Policy
Processing Time
All orders are processed within 1–3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
- United States: 7–12 business days
- Canada & Europe: 10–15 business days
- Asia & Oceania: 7–14 business days
- Other Countries: 10–20 business days
Please note that unexpected delays may occur during holidays or high-volume periods.
Shipping Carriers
We primarily ship with DHL, UPS, FedEx, or local postal services depending on your location and order size.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 4 days for tracking updates to appear.
Customs & Duties
International orders may be subject to customs fees, import taxes, or duties, but we cover all costs now. Customers do not have to pay any extra duties.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by customs, weather, or carrier issues. If your package is significantly delayed or lost, please contact us and we will assist you promptly.
Incorrect Address
Please ensure your shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your shipment, feel free to reach out at chales-zn@hotmail.com . We're here to help.